Ignoring or rebelling against using the intranet are learned behaviors that were reinforced by repeated poor experiences and infectious word of mouth between colleagues. (Learned helplessness is a well-documented phenomenon: once somebody has been beaten down enough times, she gives up trying. That’s partly why we recommend against launching a bad UX, even with a plan to fix it later.)
Kara Pernice and Patty Caya in 4 Noteworthy Intranet Design Trends in 2019
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